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Topic 1 抱怨产品质量
You should spend about 20 minutes on this task.
You havebought a washing machine. First you found that the machine damaged your clothes,and you had it changed. Then you found that the new one seriously entangled theclothes. Write to the manager of the department store to complain about it.2You should write at least 150 words.
Dear Sir or Madam,
A few months ago Ipurchased a washing machine （Sanyo XQB50-68） from your department store. After afew weeks I found that it had seriously damaged the clothes. I asked you tochange one for me, which you did. Now I want to ask you to change this one forme again.
This one does not damage my clothes any more, but I have found thatit tangles the clothes seriously and when it automatically begins to spin thewater out, the machine shakes so heavily that it stops by itself. In theinstruction booklet you have not mentioned this defect and neither have you toldthe user how to solve the problem. I am quite annoyed by the fact that sometimeswhen I came back from work to take the clothes out to dry, they were stillunwashed. When I at home. I have to tend it frequently to untwist the entangledclothes. Is that what you call your machine “fully automatic”？/Please change anew one for me that will not entangle the clothes. Otherwise, I would ask you togive my money back, or I would complain to the Consumers' Association.
Yourssincerely,
2. 抱怨服务质量
You should spend about 20 minutes on thistask. You went shopping one day and you had received very bad service in a shop.You want to complain to the boss. Write a letter to complain about the badservice. You should write at least 150 words.
Dear Sir or Madam,
Much ofmy regret, I write this to place a complaint against one of your shop-assistantsabout his bad service. Yesterday morning about 10 o'clock my husband, I and alady friend of ours came to your shop with the intention to buy some souvenirs.One of the shop-assistants, whose badge number was 29 if I remembered right, wasasked to show us some of the bronze wares so that we could decide which one tobuy. Under the circumstances, it was the shop-assistant's duty to do what wasasked or to explain why he was unable to comply with such a request. Instead ofminding his duty and acting in a polite manner, he turned a deaf ear to ourrequest and walked away murmuring in a sarcastic manner.
We wish you wouldlook into this unsatisfactory state of affairs and take steps to prevent arecurrence of offensive conduct of this kind.
Yours sincerely,
FanYang
3 咨询信
You should spend about 20 minutes on this task.You areorganizing a trip to the Snowy Mountains in New South Wales for a group ofstudents from Perth in Western Australia. Write to the manager of Student HostelServices and explain when you want to visit the Snowy Mountains, how long youwill stay, how many students are in your party, and what accommodation you willrequire.
You should write at least 150 words.
Dear Sir /Madam,
I am writing to seek accommodation in the Snowy Mountains for agroup of students from Perth.
We expect to be the Snowy Mountains betweenJune 1 and June 12. There are fourteen people in our group, five men and sevenwomen, and a married couple. The five men will accept dormitory accommodation,and the women are happy to share rooms, but the married couple would like adouble room. We hope to keep our expenses as low as possible.
Please tellme about recreational services in the area. The group will bring their own bootsfor bushwalking, but we are hoping to hire equipment for other sports, likeskiing. Some of our group will want to hire geological picks and otherequipment, if possible. We also need to know about access to caves and otherinteresting geological features in the area.
I am looking forward toreceiving information about the Student Hostel Services and otherfacilities.
Amanda Chan来
4 说明信
should spend about 20 minutes on thistask.
You are studying at a university in England. Your passport was stolentwo days ago. Write to your embassy in London, giving details of what happenedand asking what you should do next
Dear Sir/Madam,
am writing to repotthe loss of my passport and to request a new one. I lost my passport two daysago at about 8:30 in the evening when I bought three dictionaries at MBCbookstore. By accident, I left my passport at the shop. When I realized what Ihad done, I telephoned the shop, but the shop assistants there could not findit.
I would be grateful if you could tell me what documents I need to sendyou in order to be issued with a new passport. Do you require any passportphotographs, and if so how many? How much will a new passport cost and in whichcurrency would you like me to pay?
I must apologize for any inconveniencecaused and look forward to hearing from you. I'm looking forward to yourreply.
Yours sincerely,
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