雅思口语Part 2话题：描述一次你获得错误信息的情况——客服呀，你可长点心吧！

　　雅思口语Part 2话题：描述一次你获得错误信息的情况——客服呀，你可长点心吧！节目结合时事以及主流热点，每期节目控制在3分钟左右，碎片化学习，每周更新一期。

　　本期节目话题背景

　　最近，有同学问了这样一道题“Describe an occasion when you got incorrect information.”。说到这个话题，我必须要给你们讲讲我上次买电脑的经历。我本来满心欢喜地下单了一台电脑，结果客服因为操作失误，差点导致我的电脑就这么不翼而飞了!虽说最终有惊无险，客服帮我把电脑找了回来。但是这件事的整个过程着实有让我够着急的。我真希望你们可别像我一样也遇到这种倒霉事儿了。哎，其实事情是这样的：

　　我坚信中间某个环节一定出了错，但是没有人来帮助我搞清楚问题到底出在了哪里。我当时可谓是烦恼得头都快要炸了。

　　本期Part 2 话题

　　Describe an occasion when you got incorrect information.

　　You should say:

　　When you got it

　　How you got it

　　How you found it was incorrect

　　And how you felt about it

　　本期节目话题参考文本

　　作者：Stephen

　　A few months ago, I found myself in a rather frustrating situation when I received incorrect information from a customer service representative. It was regarding a significant purchase I had made online.

　　I had ordered a new laptop, and the website promised fast and free delivery within three business days. Excited about my purchase, I eagerly awaited its arrival. However, after the stated delivery period had passed, I still hadn't received the laptop. Concerned, I decided to contact the customer service helpline.

　　To my surprise, the representative assured me that my laptop had been delivered and signed for by someone named "John." Perplexed, I explained that I hadn't received any package, nor did I know anyone by that name. Nevertheless, the representative insisted that the matter was resolved and closed the call.

　　Feeling disappointed and anxious, I decided to investigate further. I checked my tracking number and saw that the status remained "in transit." Realizing the error, I contacted customer service again, hoping for a resolution.

　　This time, I spoke to a different representative who was apologetic and empathetic. She discovered that the previous agent had indeed provided incorrect information. The laptop had not been delivered as claimed, and there was an issue with the shipping company. The new representative took immediate action to rectify the situation. She contacted the shipping company and straightened out the entire situation. A few days later I received my laptop.

　　This incident taught me the importance of double-checking information and the value of persistent yet polite communication when faced with incorrect information.

　　Words & expressions in this episode

　　1. frustrating adj.令人沮丧的

　　2. eagerly adv.迫不及待地

　　3. perplexed adj.疑惑的;不知所措的

　　4. empathetic adj.同情的

　　5. persistent adj.坚持不懈

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